Refund policy

TrueCut Lasers Return Policy

 

30-Day Satisfaction Guarantee

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your TrueCut Lasers product, you may return it within 30 days of the delivery date for a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

The product must be in its original, unused, and uninstalled condition.

It must be in its original packaging.

You must have proof of purchase (an order number or invoice).

How to Initiate a Return

To start a return, please contact our customer service team at 606-278-2014 or email at truecutlasers@gmail.com. We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to ship your item back.

Refunds and Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-7 business days.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item unless the return is a result of our error (e.g., you received the wrong or a defective item). Shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product, please contact us for assistance.